Frequently Asked Questions


General

Finding the best gift to buy someone isn't easy - that's why we created Giftful. From our gift finder tool to our hand-curated gift sets (coming soon), we're here to ensure your gift buying is as easy as possible. We only sell products that we've tested and are happy to use ourselves. Everything is quality checked before it leaves our warehouse, and all products are held in the UK for fast dispatch and delivery. Plus, with our 365 day moneyback guarantee on all items, you can rest assured that you and your giftee will be happy with your purchase.
We currently accept all major credit and debit cards (VISA, MasterCard & American Express) and PayPal.

Delivery

We offer 2 delivery options: standard (2-5 days) and expedited (1-2 days). This includes the dispatch time. Note that the delivery time is dependent on the amount of orders being processed in our fulfilment centres. For instance, in the build up to Christmas please allow the full 5 days for standard delivery. In quieter periods you may receive your items much faster, but it is not guaranteed.
Standard delivery is just £1.99, and free for orders over £30. If you need the items faster, you can use choose our expedited delivery service (1-2 days) for £4.99.
Several of our items are held in Amazon UK Fulfilment Centres to allow us to consolidate our Amazon and Giftful.co.uk inventory. In these cases we use Amazon to fulfil the orders for us so that they can reach you in the fastest possible time.

Returns

We offer a 365 day return policy on all items sold by Giftful.co.uk, as we want to ensure that you are completely satisfied with your purchase. If you have any problems with an item, simply return it to us within 1 year for a full refund. If the item is a gift set, we are generally able to replace a single piece from the set. If you have any problems or questions about an order, contact us and we will reply to you within 24 hours.